We hope you are completely happy with your ZenTribe purchase but if you are not satisfied, please feel free to contact us on firstname.lastname@example.org and we can discuss the issue and come to an agreement on how best to address it.
In the unlikely event that there is a fault with the product, it needs to be returned for inspection in its original condition, with all the original labels, packaging and proof of purchase within 14 days of receipt. If the goods do not reach us in this condition then your right to a full refund may be affected. Postage will only be refunded if the item is found to be faulty, otherwise the cost of returning the goods will be at your own expense. This does not affect your statutory rights.
If required, please contact us for the return address stating the issue and when and where the product was purchased. Please notify us within 7 days of receipt if you are unsatisfied with your product for any reason.
When returning an item, it is recommended that you use a recorded service as we are not responsible for items that are lost or damaged in the post. Items remain your responsibility until they reach us. Return postage costs will not be refunded unless the item is found to be faulty.